Specialist - People amp Culture Operations

Profile

Full Time Job
Overview
The world is changing all around us. To continue to grow as a business over the next years we must look ahead, understand the changing trends and be prepared for that what’s to come. We must get ready for tomorrow today. Join us to be part of the adventure. Discovery inspires people to be the best they can.
Discovery has undertaken a major initiative to transform our People & Culture function through the end to end design and implementation of a future state solution including the development of new shared Global Services, and implementation of technologies including SAP SuccessFactors and ServiceNow that will deliver a digitally enabled People & Culture function and workplace.
In this role, you will be responsible for direct contact with employees and for the internal support of People and Culture Partners. You will also be responsible for the integrity and accuracy of all employee records and data in our People & Culture systems. This role is an essential part in the People & Culture Operations Team, who serve as the backbone of Discovery’s People & Culture team. We are looking for a passionate professional who is comfortable working in fast-paced international and challenging environment.
Responsibilities
• Act as first point of contact for general People & Culture queries from employees, line managers and external vendors
• Support employees, line managers and external vendors with diverse queries and service requests across various communication channels, including case management, and email
• Assist and counsel employees regarding benefits plans, payroll, company policies and programs and leave of absence plans.
• Onboard new hires, conduct new hire orientation, liaise with facilities and IT on new hire office space and technology needs, and coordinate new hire needs
• Support and guide employees on how to complete self-service transactions as required
• Prepare required documents for separations, collection of employee assets
• Work collaboratively as a global team with other areas of the People & Culture team or other Discovery teams (such as Global Technology & Operations) to resolve escalated or misdirected employee questions
• Responsible for managing and maintaining employee files, paper or electronic
• Create and maintain any documentation related to employment changes, ensuring all letters and documentation are correct and sent out in a timely manner
• Serve as on-site point of contact for all document management activities, in congruence with the company document management strategy and retention policy
• Assist with the payroll process to ensure that information provide to payroll is accurate and all requests are approved
• Manage the new hire probation process, supporting the line manager and providing information to the employee as required
• Support People & Culture Partner team in day-to-day projects and provide support as required, including by answering tier one/two employee questions with a focus on customer service and maintaining a positive attitude
• Achieve performance measures and adhere to established SLA requirements
• Ensure overall compliance with the local employment law
• Statutory reporting
• Participate in People & Culture projects and initiatives to improve processes and drive efficiencies system
• Other projects as and when required
Additionally, might be involved in:
• Perform data processing for all transactions in People & Culture systems
• Maintenance of organisational structures in the systems
• Analyse data processed in the systems and vendor integrations to determine compliance and accuracy
• Serves as operations liaison with various stakeholders such as People & Culture partners in relation to open and available positions
• Coordinate planning, development and implementation of external workforce position management process to release positions for hire
• Maintain and ensure compliance with organisational approval guidelines for hiring
• Oversee onboarding process to ensure all tasks are completed in a timely manner
• Assist with testing related to People & Culture systems
• Manage and evaluate multiple employee programmes to ensure policy compliance
• Conducts audits and quality assurance testing to ensure accuracy of variety of inputs
• Perform other responsibilities as assigned which may become essential to the position
Qualifications
• Strong professional HR experience in global organization (experience in HR administration will be a strong asset)
• Good understanding of employment law in the UK
• Strong organisational and time management skills, with attention to detail
• Excellent numerical and computer skills
• Experience working with Windows Office, particularly Excel
• Ability to prioritise workload, be self-driven
• Experience or understanding of HR systems (Success Factors preferable)
• Knowledge of case management systems (ServiceNow preferable)
• Experience of working in an HR Operations/Shared Services environment
• Ability to solve problems and carry out responsibilities with little or no supervision
• Ability to prioritize and address competing demands; with multi-tasking capacity critical
• High degree of respect for the confidentiality and sensitivity of HR and payroll data
• Must possess the ability to work effectively within a fast-paced environment
• Fluency in English both written and spoken
**** in the application.

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