Recreation Leisure amp Entertainment Manager

Profile

The Recreation, Leisure & Entertainment Manager is responsible for the overall operation and control of the Spa, Gym, Beach Club members, resort animation programs, Kids Club, Teens Club and all recreational areas including pools, beaches and all recreational activities including evening entertainment.

The resort is an integrated experience with the recreation team being an integral part.

As the Recreation, Leisure & Entertainment Manager, you will be responsible for performing the following tasks to the highest standards:


Meet and exceed in house and external guests’ expectations and service through monitoring and making improvements, responding to challenges and opportunities
Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
Ensure client experience is proficient including bookings, payments, and consultation cards
Interact and communicate effectively with clients, members, team members, guests, and management team
Ensure team works to meeting department sales targets and ensure that sales are recorded accurately
Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
Comply with hotel security, fire, and health and safety regulations
Monitor product inventory in order to minimize the loss of resort property
Supervise day to day operations
Lead the staff to promote recreation services & facilities
Assisting guest and providing personal training session, if necessary
Maintaining the Fitness center: looking after equipment and coordinating with representative for maintenance and product updates
In charge of animation team members. Conduct daily briefings with the team members, checks grooming standards as per policy, makes sure that all the team members are functioning as per the schedule.
Create weekly duty roasters for team members, monitors working hours.
Makes sure that all the team members are fully aware and trained about the activity programs.
Creates activity attendance sheet for each one and reports on a weekly basis.
Creates day & sport & evening activity programs, monitors the operations, and makes sure that all activities are held on time.
Creates weekly entertainment schedules along with F&B Manager and DO. Makes sure that the time schedule is followed and all operating equipment are ready & in good condition before the performance starts.
Fully in charge of musicians including permits. Makes sure that musicians are communicated well in terms of happenings within the hotel.


What are we looking for?

A Recreation, Leisure & Entertainment Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:


Supervisory experience within the leisure sector
Ability to work under pressure
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:


Passion for Customer Service and ability to close a sale
Relevant Fitness and pool qualifications
Ability to meet financial targets


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (****. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Spa, Health Club, Recreation

Title: Recreation, Leisure & Entertainment Manager

Location: null

Requisition ID: HOT09JAF

EOE/AA/Disabled/Veterans

Company info

Sign Up Now - EntertainmentCrossing.com